Privacy Policy

Last updated: April 2026  ·  TradeScope by Sajdak Group Holdings WLL

1. About us

TradeScope is an AI-assisted estimating and scope intelligence platform operated by Sajdak Group Holdings WLL (registered in Bahrain; Australian operations conducted under the same entity). In this policy "we", "us" and "our" refer to Sajdak Group Holdings WLL.

Payments are processed by Paddle (Paddle.com Inc / Paddle Bahrain WLL) acting as Merchant of Record. Paddle is an independent data controller for payment data.

2. What personal information we collect

• Account information: your name, company name, trade type, and email address when you register.
• Tender and scope data: documents you upload (PDF, DXF, CAD files), scope items and estimates you create, and notes attached to tenders.
• Billing details: your subscription plan and billing status. Card numbers and payment credentials are collected and held by Paddle — we never see or store them.
• Usage data: pages visited, features used, error logs, and session identifiers needed to operate the service securely.
• Communications: emails you send to [email protected] and any support requests.

3. Why we collect it

• To provide and operate the TradeScope estimating platform.
• To process your subscription and communicate essential service information (receipts, renewal notices, downtime alerts).
• To improve the platform through aggregated, de-identified usage analysis.
• To comply with our legal obligations under Australian law.

We do not send marketing emails without your explicit consent. We do not sell your data.

4. How we hold your information

Primary operational data is stored on AWS Sydney (ap-southeast-2), within Australia. Data is encrypted at rest and in transit (TLS 1.2 minimum). Access is restricted to platform administrators.

Backups are encrypted and retained for disaster recovery purposes only.

5. Overseas disclosure

Some personal information is disclosed to overseas service providers as part of delivering the service:

• Anthropic, Inc. (USA) — AI processing of tender documents for scope extraction and RFI drafting. Tender content is transmitted to Anthropic's API for processing. Anthropic does not retain request content beyond the processing call per their API data retention policy.
• Paddle (Paddle Bahrain WLL, Bahrain / Paddle.com Inc, USA) — payment processing and subscription management. Paddle is the Merchant of Record and holds your payment details as an independent data controller under its own privacy policy (paddle.com/legal/privacy).
• Amazon Web Services (AWS, USA) — cloud infrastructure. Data is stored in the AWS Sydney region; AWS infrastructure staff may have access subject to AWS's data processing agreement.

We take reasonable steps to ensure these providers handle personal information in accordance with the Australian Privacy Principles.

6. Your rights

Under the Privacy Act 1988 (Cth) you have the right to:

• Access personal information we hold about you.
• Correct inaccurate or out-of-date information.
• Request deletion of your account and associated data (subject to our 7-year financial records retention obligation under the Corporations Act 2001 and ATO requirements).

To exercise these rights, email [email protected]. We will respond within 30 days.

7. Data retention

Account and tender data is retained while your subscription is active. After account closure, data is retained for 7 years to meet financial and legal compliance requirements, then securely deleted. De-identified usage analytics may be retained indefinitely.

8. Cookies

We use session cookies for authentication and functional cookies to remember your preferences (e.g. last selected trade). We do not use third-party advertising or tracking cookies.

9. Complaints

If you believe we have breached the Australian Privacy Principles, please contact our Privacy Officer at [email protected]. We will investigate and respond within 30 days.

If your complaint is not resolved to your satisfaction, you may escalate to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

10. Contact

Privacy Officer: [email protected]
Website: trade-scope.net

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